Privacy Policy
Orka Labs Inc. and its affiliates (collectively, “Orka,” “we,” “our,” “us”) respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit, access, or use our devices, applications, software, websites, products, and services (collectively, the “Services”).
By creating, registering, or logging into an account, or otherwise using the Services, you agree to the practices described in this Privacy Policy and to any updates we publish here. If you have questions, please contact us at * *privacy@hiorka.com**.
1. Information We Collect
We collect only the categories of information listed below. We do not collect payment/card data, health or medical data, or education/employment records.
| Category | Examples | Collected? | Purpose |
|---|---|---|---|
| Account Information | Name, email address, password, phone number (optional) | Yes | Create and maintain your Orka account; communicate with you |
| Device Information | Device type, operating system, browser type, IP address, app version, unique device identifiers | Yes | Maintain and secure the Services; troubleshoot and improve functionality |
| Usage Information | Log‑in timestamps, pages viewed, buttons tapped, crash reports, referral URLs, cookies and similar technologies | Yes | Analytics, service improvement, fraud prevention |
| Approximate Geolocation | Derived from your IP address; precise GPS only if you grant permission in‑app | Yes | Localization of content; security and fraud prevention |
| Data from Third‑Party Services | Firebase Authentication, Crashlytics, and Analytics (see Section 4) | Yes | Sign‑in, user analytics, error monitoring |
2. How We Collect Information
- Directly from you – when you create an account, contact us, or enter information in forms.
- Automatically – through cookies, SDKs, log files, and similar technologies when you use the Services.
- From third parties – e.g., Google Firebase services that authenticate users and provide analytics on our behalf.
3. Cookies & Similar Technologies
We use cookies and local storage to recognize you, measure traffic, and improve site performance.
- Your choices: When you first visit our site, you can accept or reject non‑essential cookies via our banner. You can also clear or block cookies through your browser settings.
- Do Not Track: We currently do not respond to DNT signals.
4. How We Use Information
| Purpose | Details |
|---|---|
| Provide & operate the Services | Authenticate users, deliver core features, remember preferences |
| Improve & develop the Services | Monitor performance, fix bugs, conduct analytics, test new features |
| Communicate with you | Send service‑related notices, respond to inquiries; send optional product or feature updates (opt‑out anytime) |
| Safety & security | Detect and prevent spam, fraud, abuse, or other harmful activities; enforce our Terms of Service |
| Legal compliance | Comply with applicable laws, regulations, or legal processes |
5. How We Share Information
We do not sell your personal information. We share limited data only as described below:
-
Service Providers & Partners
- Firebase Authentication & Crashlytics – account sign‑in, error reporting
- Firebase Analytics – aggregated, pseudonymized usage statistics All such providers act under contractual obligations to keep data confidential and secure.
-
Legal or Safety Reasons – if required by law or in good‑faith belief that disclosure is necessary to protect rights, safety, or property.
-
Business Transfers – in connection with a merger, acquisition, or asset sale, provided the receiving party agrees to honor this Policy.
6. Your Privacy Rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account and associated personal information
- Object / Restrict certain processing
- Data portability (receive a machine‑readable copy)
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, email privacy@hiorka.com from the address tied to your Orka account. We may need to verify your identity before acting on the request.
California Residents
See our separate Privacy Notice for California Residents for details on CCPA rights and disclosures.
EEA / UK Residents
See our GDPR Privacy Notice for information on legal bases and additional rights ( e.g., lodge a complaint with your supervisory authority).
7. Data Retention
We retain personal information only as long as needed for the purposes described in this Policy (e.g., for the life of an account) or as required by law. When no longer necessary, we securely delete or anonymize the data.
8. Data Storage & International Transfers
Data is stored on secure servers located in the United States. By using the Services, you understand that your information will be transferred to, processed, and stored in the U.S., where privacy laws may differ from those in your jurisdiction.
9. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you learn that a child has provided us information without parental consent, please contact us and we will delete it.
10. Information Security
We employ industry‑standard administrative, technical, and physical safeguards (including TLS encryption in transit, least‑privilege access controls, and regular security reviews). However, no internet transmission or storage system is guaranteed 100 % secure; you use the Services at your own risk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will post the revised version here and, where appropriate, notify you by email or in‑app message. Continued use of the Services after the effective date constitutes acceptance of the revised policy.
12. Contact Us
Orka Labs Inc. 125 S Wacker Drive, Suite 300 Chicago, IL 60606, USA Attn: Privacy Officer
Email: privacy@hiorka.com
Thank you for trusting Orka. We remain committed to safeguarding your privacy while providing innovative hearing‑related solutions.